Monthly Archives: March 2020

4 posts

The Customer Feedback Loop

The Customer Feedback Loop Any effective improvement plan for your business should involve analyzing, measuring and acting upon customer feedback . This process is known as a customer feedback loop. In this post we’ll go deeper into the mechanics of measuring customer sentiment. We’ll also begin the discussion on how to […]

Scaling Customer Success

Even though all customers are important to a business, some customers are more important than others. Small/medium sized business (SMB) customers do not have the same economic impact or potential for revenue expansion as a larger enterprise-level customer. In the early days of any business, you want to be as […]